Quality at Methodist Health System
What is quality health care?
At Methodist Health System, we know that quality care means the best care possible for you and your individual needs. This is what we strive to deliver to every person every day at every Methodist facility. We call this "the meaning of care."
Are we succeeding? My answer is "Yes, but." Allow me to explain:
Yes, but ask for more than the CEO's vote of confidence.
Look at the hard data on this site from impartial, not-for-profit sources detailing Methodist's success in delivering nationally recognized measures of clinical quality.
Yes, but remember that not every hallmark of quality is quantifiable.
How warmly are you greeted? How responsive are we to your questions and concerns? Visit us to judge for yourself. I also encourage you to ask physicians, friends and co-workers about their experiences with Methodist. You can meet some of the people who give and receive care here in video interviews on this site.
Yes, but we can always do better, and we will.
Continuous performance improvement is deeply ingrained in our culture. At Methodist, we are here for you and your family, setting the bar ever higher on quality care and customer service. I invite you to read on to learn more about the ongoing improvements our people and processes make possible.
John M. Fraser
President & CEO,
Methodist Health System